Frequently asked questions

No, quite the opposite! SONNENTOR syrups are made without artificial additives. They are made from the extracts of real fruits and herbs. 
Particles of the fruits in the syrup can separate from the liquid part over time. But there is a very simple solution: shake the bottle before and the fruit particles will me mixed with the liquid parts again.

You will find a wide range of organic teas in our online shop. In addition to our herbal teas, there are also fruit teas, spiced teas and green and black teas. Take a look at our pots and cups to complement your favourite tea.

Salt and pepper

Salt and pepper are staples in every kitchen as well as in the SONNENTOR online shop. You will find a large pepper selection - black, green, pink oder a mixture, ground or whole corns for the mill. Salt for your soup is just a click away. Discover pure salt, salt mixtures with organic herbs and smokey salt for barbecuing.

Classics in home cooking

Do you like hearty home cooking? Classics in Austrian home cooking such as caraway, paprika, thyme, garlic and lovage should not be missing in your kitchen. They go well with casseroles, pasta dishes or in stews. You can find these and other certified organic spice classics in our online shop.

Exotic spices for clever dishes

Italian, Indian, Thai - the world's kitchens work with all sorts of different spices that give their cuisine unmistakable aromas. What would Indian cuisine be without turmeric, Italian dishes without basil or Swedish desserts without cardamom? Discover a wide selection of organically grown, high-quality exotic spices.

Here at SONNENTOR we call our hot chocolate drinking chocolate.

It is quick and easy to prepare: Dissolve one or two heaped teaspoons of organic drinking powder in milk and your warming sweet cocoa drink is ready to enjoy!  Have it in the morning for a power breakfast, to warm up after bold adventures in the cold winter air or as cool "iced chocolate" in summer.

Not all cocoa is created equal. You know this if you are familiar with all our different types of organic drinking chocolates! You will find pure cocoa enjoyment in the tin with "My favourite hot chocolate drink". Curious explorers love the warming Bio-Bengelchen Chocolicious drinking chocolate with cinnamon, turmeric and allspice.

Recipe tip: SONNENTOR cocoa powder is wonderfully suitable for baking. How about a moist, delicious and chocolaty "Guglhupf"?

The herbalist Abbess Hildegard of Bingen has explored the effects of herbs and spices as early as the 12th century. Her ancient herbal knowledge is still used today as a reference for a healthy life. In addition to popular varieties such as sage and fennel, Hildegard also used relatively unknown herbs such as hyssop, pellitory, wild thyme und psyllium seeds husks in her recipes.

Choose your favourite products. Your order will be delivered directly to your home within a few days or you can pick it up at a SONNENTOR store near you via Click & Collect. Also browse through our sweet and piquant spice mixes to season your dishes with the perfect spice combinations. Enjoy!

Intense fruit enjoyment

Rosehips, cranberries and hibiscus give fruit teas delicious flavours and vibrant colours. Fruit teas are perfect for cold infusions. They include fruit tea blends such as our Fruit Delight Tea and Rosehip-Hibiscus Tea.

Mild fruit teas with subtle flavours

Many fruit teas have a slightly sour note. Some find this refreshing, others prefer their teas sweet. Fortunately, fruit teas are astonishingly diverse. Discover fruity-sweet varieties such as Sea Buckthorn Pleasure Fruit Tea, Hello Sunshine Herbal Fruit Tea in our online store.

Spicy fruit teas

Everyone who has tried punch knows that fruit and spice make a great mixture. Maybe that's why we automatically think of Christmas when we think of fruity and spicy teas? Baked Apples Tea, Fireplace Fruit Tea or Winter Night Fruit Tea - discover our Christmas blends.

Are you a cook and looking for certified organic spices? Catering establishments are well-advised to look here. Or do you enjoy cooking for yourself, your family, and your friends? Perfect! Our organic spices in bulk packs are convenient to store and use, and the packaging optimally preserves the aromas.

Spices on a grand scale. Add zing to the kitchen!

• Large tins and large size paper refills
• Herbs such as basil, oregano oder cinnamon
• Spice and herb mixtures such as our Holy Veggie or Herbs de Provence
• Different salts such as our Smokey Salt or our Ayurvedic magic salt as well as salt-herb mixtures.

We believe that fruity drinks makes life sweeter. Our natural syrups are made from fruit juice concentrates, tea extracts and plant extracts. At SONNENTOR, we sweeten our products with apple, pear and grape syrup, as well as cane sugar.  That´s why our organic syrups taste so wonderfully fruity.

We have organic syrups for every taste and every season. Some taste exotic and fresh, others spicy and sweet. Some are refreshing thirst quenchers, and some are soothing soul warmers. Some are perfect for hot punch, others are best enjoyed as a summer cocktail.

You can also find shots in different flavors: turmeric, ginger oder hemp. Enjoy them neat fora a great start to the day! Tip: You can also dilute our shots with water, juice or tea as you like!

Most of our syrups are naturally sweetened.

Conjure up summer feelings in your glass - with iced tea syrup made from Black Tea and Peach or Chin Chin. A classic is the Elderflower Syrup, which tastes as if grandma had made it. Our Raspberry Syrup, Cranberry and  Wild Lilli Syrups are bursting with berry flavour. Varieties such as Ginger Lemon or Turmeric Lemon are true taste explosions, while the Herbal Yodel Syrup quenches thirsty throats with fresh Alpine herbs. With our Apple Magic Punch, you can bring the feeling of the Advent market into your home during the punch season.

Syrups with raw cane sugar are mainly found in our flavours for the cold season. Starting with the autumnal Pumpkin Spice Syrup with an extra portion of pumpkin, through the energy-packed Matcha to the wintery Chai Syrup. Soothing Throat Syrup accompanies you through the coughing season with exquisite herbs. Even Mojito Syrup, whose name says it all, cannot do without sugar entirely. Caramelised sugar gives Kola Syrup its very special delicate flavour.

Some of our syrups are prepared with milk, others with water. 
You can find the mixing ratio directly on the bottle. 
Here are our tips for you:

Our syrups are best mixed with warm milk:

• Chai Syrup
• Matcha Syrup
• Pumpkin Spice Syrup

All our other varieties are diluted with water. 

We recommend pouring hot water over Apple Magic Punch. It will warm you up, especially on cold days.

These varieties taste good both hot and cold. Use them to conjure up your own homemade punch or enjoy them ice-cold on warm summer days:

• Ginger Lemon
• Turmeric Lemon
• Chin Chin

If you like it cold and fizzy, it is best to mix these syrups with chilled mineral or soda water, or garnish them with orange slices or ice cubes:

• Wild Lilli Syrup
• Herbal Yodel Syrup
• Raspberry Syrup
• Black Tea-Peach Ice Tea Syrup
• Mojito Syrup
• Elderflower Syrup
• Kola Syrup
• Soothing Throat Syrup
• Cranberry Syrup

Do you think syrups are only for drinking? We say, these delicious thirst quenchers are much more versatile than that! They sweeten tea, compotes, fruit salads or yoghurt dishes and they even work in salad dressings.

Preparing fruit tea is very straightforward. Pour 250 to 500 ml of hot water over a tea bag or bring loose tea to a boil in a pot. Steep tea for 5-10 minutes, done! You can find the exact brewing times on each pack. Refine your fruit tea with honey, ginger, or fresh fruits.

Cold cocktails

Tea doesn't need to be drunk hot. Iced teas are popular drinks, especially in summer. You can add cold water to fruit tea and steep it for a few hours. If you are short of time, brew the tea, let it cool down and add ice cubes. You can also add fresh fruit, syrup, juice or alcohol - the tea cocktail is ready to drink!

Punch

Fruit teas are the ideal basis for fragrant punch recipes! Prepare the hot fruit tea, refine it with fruit juice or sugar, and your alcohol-free punch is ready. Mix with a dash of rum or other spirits if desired.

What are you waiting for? Order your favourite varieties conveniently online and add a few fruity tea blends to your tea collection. If you can't decide which teas to get, taste your way through our Fruit Tea Assortment Try it!.

Start the day relaxed and with a cup of delicious herbal tea. Even a few sips of a hot, fragrant tea can work wonders with stress, tiredness or little niggles. Who doesn't remember mum's fennel tea for sore tummies or peppermint tea with a spoonful of honey for an itchy throat? Find the best teas for your wellbeing conveniently online.

You can "let off steam" with our certified organic herbs and spices. Maybe you are a passionate baker and use a lot of cinnamon? Or do you want to give your body a daily dose of turmeric? Are you a chef who works in the hospitality industry?

Goulash, soups, and Mediterranean dishes are just as happy about our spices as a 
deliciously sweet apple strudel kissed with cinnamon. Let the shopping tour through our spice paradise begin!

Apart from a wider selection of spice, our focus is on another very important topic: whole or ground? Both offer different advantages. Whole spices retain their aromas longer - you can tease out the flavours by pounding them in a mortar, spice grinder or grater. Spices such as cloves and cinnamon sticks can also be cooked whole. Ground spices, on the other hand, are handy to use and are particularly suitable for soups, sauces or dressings.

We want our content to be accessible to everyone - regardless of physical or technical limitations.
We are constantly working to make our shop as accessible as possible - including for people with visual or motor impairments.

Please write to us at online@sonnentor.at if you have any questions or comments on this topic.

You can find more information in our accessibility statement.

Fragrant essential oils for moments of well-being in your home. How about a soft Bundt cake refined with lemon oil? A wonderful stone pine aromas from the diffuser to fall asleep? Life is Beautiful!

Our organic herbs are gently dried at a low temperature. This way, essential oils are optimally preserved and ensure an excellent aroma. Your palate will jump for joy if you pay attention to a few things during storage and preparation.

• Always store the spices in a dark and dry place. This way, they keep their colour and aroma.
• Either use a clean spoon or pour the spices out of the packet so that no contamination can occur.
• Be careful not to let hot steam get into the packets, so the spices don't get soggy.
• Only add leafy herbs and herb mixtures to dishes towards the end of the cooking process - their aromas are volatile and cook off quickly.
• Heat seed spices, such as cumin or cardamom, in a pan or saucepan before adding them to the dish to develop their optimal taste.

Of course, you can come up with your own tea blends mixed from our pure herbal teas! Or if it is easier for you, choose from our wide range of herbal tea mixtures. You will find the right one for every occasion and every mood. Our herbal mixtures are available in teapot bags, double-chamber bags or loose. Discover our range of high-quality organic teas in the online shop and add your favourite ones to your tea collection at home.

The small herbal fibula

We have collected the most important know-how about the power of herbs in a small herbal fibula. It is an easy to use guide packed with useful tips and tricks. The perfect addition to your tea order.

Refreshing herbal teas

We love refreshing and invigorating herbal drinks especially in spring and summer. The minty and lemony aromas of our mint, balm or our Lady Green tea with lemongrass are refreshing, relaxing and encourage a carefree feeling – perfect for cooling off on hot days. Try these teas solo or as part of our many blended teas.

Warmly recommended for changing seasons

Does the change of seasons affect you? We have all your wellness needs covered! We have the perfect herbs for those who need extra immune support - sage, thyme, elderflower and lime flowers.

A liberating tea enjoyment

Reflecting on lifestyle and consumption habits every now and then is a great way to take stock of our wellbeing. Luckily, herbal teas can quickly put us back on track of healthy living. Stinging nettle, green oats and dandelion tea activate the body's cleansing powers and taste delicious at the same time. Goodbye to toxins.

Here you will find essential oils for all your senses.

• To smell: fragrant essential oils for diffusers, homemade cosmetics, and much more.
• To taste: You can conjure up beautiful treats with essential spice oils.

We are on our way: a review is currently underway and we are implementing improvements step by step.
You can find the current status here: accessibility statement

Feel free to write to us at online@sonnentor.at if you have any questions or comments on the topic.

The human sense of smell is directly linked to the emotional centre of the brain. As a result, scents immediately trigger sensations, emotions and memories, and affect us on an emotional level.
However, essential oils can also be absorbed through the skin, for example via ointments or baths. In this form, they support us on a physical level.

Once you have found your favourite varieties, all you have to do is make one decision: loose tea or tea bags? Both have advantages: bags are handy and perfect for a quick cup of tea, loose herbal teas go a long way thanks to their large leaves and flowers and only require little packaging.

Do you think syrups are only for drinking? We say, these delicious thirst quenchers are much more versatile than that! They sweeten tea, compotes, fruit salads or yoghurt dishes and they even work in salad dressings.

Make cooking and baking easier for yourself with the savoury spice mixes from SONNENTOR. Steaks, roasts, breads, curries, stews and spreads are beautifully complemented by our spices and seasonings. Savoury spice blends are not only suitable for hearty dishes, they also refine desserts, creating completely new and interesting flavour combinations.

Do you have trouble deciding which ones to get? No problem! Why not start with our herbal tea assortment “Try it!”? Or how about a fruit or spice tea instead? Our online shop also has accessories such as cups and jugs to complete your tea enjoyment.

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If, despite all your efforts, you cannot order successfully, please contact webshop@sonnentor.at and we will find a solution for you!

1. We pay our coffee and cocoa farmers fair prices.
2. You get 100 percent organic and sustainable coffee and cocoa.
3. Coffee is good for us if enjoyed moderately.
4. Drinking chocolate tastes delicious and warms the heart.
5. Because you love coffee and cocoa as much as we do.

Warning, hot!

Some dishes impress with their spiciness and intense aromas alone. Liptauer, Letscho, chilli and sauces come alive with the right seasoning. Already in the name, “Hot Stuff’, a blend with sweet paprika, garlic, basil, ground chilies and other high-quality certified organic ingredients spices up your food. Or how about Rodriguez‘s Chili con Carne?

Curry galore!

Curry blends deserve the top spot. They are colourful mixes of spices such as turmeric, cumin, coriander and ginger. Spice dealers make up their own unique house blend. We have also mixed up exciting spice blends such as Garam Masala and Ras el Hanout for you.

Mamma mia! Aromatic blends for Italian cuisine

Pizza and pasta are arguably two of the most popular dishes in the world. Even if they are easy to prepare at first glance, the spices in the sauces make the real difference! The perfect pizza or pasta sauce is often a well-kept family secret. We are happy to share our recipes with you. Pizza & pasta spices, Herbs all‘Italiana or Herbs á la Provence – try these Mediterranean mixes in your cooking!

Barbecue spice mixtures

The SONNENTOR barbecue spice mixtures are the perfect seasonings for your grilled foods. Did you know that they can also be used for cooking in the pan?  Regardless of the weather, it is always BBQ time in your kitchen. Coarse mixes for steaks, lemony notes for fish and chicken or our Holy Veggie for vegetable dishes – we have combined six varieties in our BBQ Six-pack. Use it at home or give it away as a gift.

Aroma oils can be used in an aroma lamp or an electric diffuser. For a quick moment of pampering, add 3–5 drops to a fragrance stone.

Coffee is your elixir of life and is your motto, "A coffee in the morning drives away grief and worries"? Then help yourself to your heart's content in the SONNENTOR online shop! We have coffee ...

• ... beans,
• ... ground,
• ... instant coffee,
• ... "Viennese Temptation" Mélange blend or espresso,
• ... bulk coffee packs,
• ... decaffeinated,
• ... as well as creative coffee alternatives.

Did you know? Depending on the variety, coffee beans have variable caffeine contents. How much caffeine is actually in the finished coffee depends on the roasting temperature and the degree of grinding as well as the brewing time and water temperature during preparation.

Let us introduce the classics: Mélange and espresso

A full body. Intense toasted notes. Delicate nuances of dark chocolate. A velvety crema on top. And the strong smell of freshly brewed coffee. This is our classic espresso "Viennese Temptation". Fans of long blacks will be delighted by the nutty aroma and the delicate acidity of our mild Viennese blend ...

Want something different?

Are you familiar with our mostly direct trade green coffee made from unroasted coffee beans from Nicaragua, which is prepared like tea but gives just as much pick up?

Essential oils are a wonderful and gentle way to harness the essence of plants. Nevertheless, you should not underestimate the potency of these natural oils. 
They should not be applied to the skin undiluted, as they can cause irritation. 
Particular care should be taken when using essential oils in the case of pregnant women, babies and young children.
In the case of medical conditions, their use and application should only take place in consultation with the treating doctor.

Have you stocked up your spice rack and are you ready to go? You will find cooking ideas for every taste in our recipe database. Do you prefer sweet over savoury? Then take a look at our sweet spice mixes and be inspired!

Anyone who loves herbs and spices will be delighted with this gift. Our certified organic goodies are enchanting for all senses. Of course, you can also treat yourself to these delicacies. Get started with your online shopping experience!

Popular classics

Cheery Herbal Tea is one of our most popular tea blends. After all, it has been with us almost from the start. Have you heard of our Good Morning, Pleasant Leisure Time and Let it Be teas? You can find these and many other herbal teas in the SONNENTOR online shop. Enjoy the excellent flavours and eye-catching illustrations on each package.

Don’t worry! It’s all good!

Teas always have a place. Our “It’s all good!” range helps sort out little niggles in no time. Soothing Throat tea, for example, helps relieve dry throats with the best herbs for the job: elderflower, lime flower and blue mallow. Help out your sore tummy with Calming Tummy tea, and if you need help with monthly niggles, try our Womanly Support tea.

Happiness is… my cup of tea!

Dancing in the Rain, Family Time, Good Night are only some of our "Happiness is…" tea range. You will find the right tea for the right situation. Exciting new ingredients like Tulsi basil and sweet blackberry leaves will tickle your taste buds. Colourful patterns and inspiring messages on every bag will enhance your tea experience.

• Keep them sealed.
• Store them in a cool, dark place in glass bottles.
• Use them up within a few months.

You are not into coffee? Try our "fake coffees" made from spelt wheat or dandelion roots, without caffeine! As a coffee substitute, we recommend Turmeric latte - caffeine-free, but all the more aromatic in taste.

Is it your first time in our online shop? We recommend you register first. This has the following advantage: If you are logged in on our site, your shopping cart and wish list will be saved in your account - even if you complete your order on a different day. Your stored address will also be saved and will be suggested to you the next time you shop. This will save you a lot of time.

Then you fill your shopping cart with the products of your choice. When you have everything, you can open your shopping cart using the shopping cart symbol at the top right corner:

The button "Proceed to Checkout" leads you directly to the complete view of your shopping cart. Then you just need to go through the individual steps:

In this case, you would skip the registration if you have already logged in beforehand. Your delivery address will be suggested to you (based on the entries you made in the registration form).

When it comes to the payment method, you can choose between different options - depending on the country and the order amount. >> Overview of payment methods

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Herbal teas are brewed with hot water. You steep them as long or as little you like. A tea bag turns a cup of hot water into a delicious hot drink. With loose tea, three pinches of herbs are sufficient for a whole pot. Crush the herbs between your fingers to allow flavours to unfold. You can find the exact brewing times on each pack.

Essential oils are very highly concentrated, volatile liquids. That is why it is important to know how to handle them. If you adhere to the regulations, then nothing stands in the way of their use and you can enjoy a special smell and taste experience. It should also be noted that the oils are very intense in taste and effect due to their high concentration.

Caution is required for use with children. Small quantities of essential oils come from thousands of plants, so the oils are highly concentrated. They also contain allergens such as citronellol, eugenol, limonene or linalool. The proportion of menthol etc. is also higher than in the raw material.

In any case, caution is required with small children!
It is advisable that you carefully try out the tolerance if you have never used essential oils in order to rule out allergic reactions.

If you are unsure, please contact your doctor or trained aromatherapist.

Pure essential oils are never soluble in water. However, this should not be a problem with common aroma diffusers. It is best to fill in water first, then add a few drops of oil. So, the water can evaporate together with the oil.

Some foods are exempt from nutritional labeling, including herbs, spices, herbal and fruit teas.

The infusion bag teas are produced by our subsidiary in the Czech Republic and the official checks take place in this country.

You can enter your voucher code in the shopping cart:

It is important that you add your voucher code before finally submitting your order - it cannot be redeemed afterwards.

Our vouchers are only valid for discountable products.

There are various products on which we cannot offer a discount. Please find out more about our non-discountable products.

Please also check the validity date of your voucher, the correct spelling of the voucher code and whether you want to redeem several discount vouchers at the same time (only one discount voucher can be redeemed per order).

Voucher Codes cannot be used for Click & Collect. Instead, please present your code when you pick your items at the store.

Contrary to many assumptions, Greek mountain tea is not a mixture, but the name of an herb that is native to the entire Mediterranean region. The Latin name is sideritis scardica.

Normally, sent orders can no longer be changed. Please contact webshop@sonnentor.at to clarify your options.

Our salt with iodine-containing algae contains 20 mg per kg of iodine. In a pack of 150 g, this corresponds to 3 mg of iodine per pack. The type of algae used is a brown alga, the variety is called Oarweed (Laminaria digitata).

The SONNENTOR spice mixes have a best before date of 36 months. In this time frame, we guarantee that the product will retain its specific properties such as taste, smell and consistency if properly stored.

Exceeding the best before date does not mean that a food is no longer fit for consumption!

• Look at the spice mixes to see if you notice anything unusual.
• Smell the spices.
• Take a small amount of the spice and see if it still tastes good.

If you do not notice any abnormalities in the sensory tests (smell, appearance, taste), the spice mixture is safe to consume.

Our head office is in Austria (European Union). For orders from private customers within the EU, VAT is included in the total price - there are no additional fees (such as customs fees), as goods can be moved within the EU.

If you have goods delivered to a country outside the EU, you are responsible for taxation, customs clearance and any other fees in the destination country. For this reason, we deliver tax-free to the relevant countries.

Since we have no influence on these costs and these vary between countries, we cannot provide any information. We recommend that you inquire at the responsible customs office.

For sole proprietorships in Germany, the VAT number is generally issued to the private name and address. However, if you are sole trader and would like to register the company and the business premises so that SONNENTOR (and other EU suppliers) can issue the invoice accordingly, there is the option of registering a euro address with the Federal Central Tax Office. This option is also listed on the notification from the BZS about the assignment of the UID number.

The entry of the euro address must be applied for in writing to:
Federal Ministry of Finance
Saarlouis office
66738 Saarlouis
Fax: + 49 228-406-3801
Phone: +49 228 406-1222

If you have any further questions on this topic, we recommend that you take a look at the FAQ from the Federal Central Tax Office.

Please make sure that you add the voucher code before submitting your order - you can find out in step 4 (check order). Please only send your order if the voucher is also shown in step 4!

If this is not the case, please go back to the shopping cart and add your code again.

Note: It is generally not possible to redeem your voucher code at a later date.

We process every order as quickly as possible and send it to our shipping department in a timely manner. Therefore, unfortunately, it is usually not possible to add any more items once you have submitted your order.

Please contact webshop@sonnentor.at to clarify your options.

Please take a look at our information on the individual payment methods.

If your order was successfully completed, your payment was successful. You can read here how you can tell that this is the case.

If your order was not successful, you can switch to another device or another browser and try the payment again. 

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Sometimes the settings of the devices or the browsers can cause problems in the payment section. We have also experienced problems because of safety settings in WLAN networks or the settings virus protections on mobile devices. 

If the problem cannot be solved, please try another payment method. If you still cannot complete your payment, please contact us (webshop@sonnentor.at, +43 2875 7256).

You don't want to order as a private person, but on behalf of a company - e.g. for your staff kitchen or buy gifts for customers and employees?
There are two options:

• Does the company have a valid UID? You can register "As a company" and place your order. You will receive a company invoice for your order.
• Does your company not have a UID? Please select "As a private person".

Are you a wholesaler? Then you are not at the right place in our customer online shop. Please contact office@sonnentor.at.

Occasionally hard seeds are unfortunately a general issue with fenugreek. The fenugreek is a legume. The seeds ripen in pods and are threshed and gently dried. Upon receipt of the goods, each of our sprouting seeds is cleaned and sorted out, and their ability to germinate is checked. The germinability of seeds depends on the growth conditions of the plants. In principle it is possible that not all seeds of a sprout seed germinate, that is in the hands of mother nature. Experience has shown that the germination capacities are between 80 % and 98 %.

Most of the non-germinating seeds will swell and soften. In some cases, however, some grains can also remain hard. Since the non-swelling seeds do not differ noticeably from the germinating seeds when dry in terms of appearance, size and weight, 100 % cleaning is unfortunately not possible. We are working hard to improve cleaning.

Please take a look at our information on the individual payment methods.

If your order was successfully completed, your payment was successful. You can read here how you can tell that this is the case.

If your order was not successful, you can switch to another device or another browser and try the payment again. 

If you use WLAN, try to switch to mobile internet.

Sometimes the settings of the devices or the browsers can cause problems in the payment section. We have also experienced problems because of safety settings in WLAN networks or the settings virus protections on mobile devices. 

If the problem cannot be solved, please try another payment method. If you still cannot complete your payment, please contact us (webshop@sonnentor.at, +43 2875 7256).

As a registered user, you can check the status of your order at any time in your SONNENTOR customer account under "My orders":

Please select a particular order. You can find the information right below the address under "Order Status". As soon as your order has been shipped, you will also find the tracking URL here to track your package.

As a guest customer, you will receive a separate email from our shipping partner (including tracking URL) as soon as the package has left our house.

For registered customers, chosen products are saved in the shopping cart, but not reserved. We ask for your understanding that we cannot guarantee the availability of the products at a later date.

If you are not a registered user or if you have not logged in, the content of your shopping cart will be saved in the session of your browser.

You can tell if your order in the online shop was successful when:

• A "Thank you" order confirmation page is displayed (when paying by credit card or PayPal, this page appears after a successful transaction).
• You receive an order confirmation email a few minutes after placing your order.
• You see a summary of the order in "My Orders" (only if you are a registered user).

In this case, please contact us as soon as possible - by phone at +43 2875 7256 or by e-mail at webshop@sonnentor.at.

If your order has already been packed or handed over to our shipping service provider, it is unfortunately no longer possible to correct your address.

As a registered user, you can change your email address yourself after you have logged in:

Please go to "My account" and then to "change data". Future orders will then be sent to your correct e-mail address.

If you have not received relevant information about orders that have already been placed due to the wrong e-mail address, please contact us at +43 2875 7256 or by e-mail at webshop@sonnentor.at.

We send our invoices by e-mail.

Please check your e-mail inbox and your spam folder for our invoice e-mail. If your invoice does not appear, please contact webshop@sonnentor.at.

Please enter the e-mail address with which you registered with us under "Forgot your password" and click on "Reset password". You will then receive an email with a link that you can use to set a new password. If you cannot find this email in your inbox, please also check the spam folder.

Please note that the link only works for a short time - the password should be changed as soon as you have received the email.

If resetting the password does not work, please contact online@sonnentor.at.

If no fixed shipping costs are set for the country to which your parcel should be sent, they will be determined individually after the order is placed.

Please proceed as follows:

• First, put all the desired items into the shopping cart and submit your order with the payment method prepayment.
• We can then determine the gross weight *) of the shipment and thus calculate the shipping costs.
• You will be notified of these by email.

If the shipping costs are too high for you, you can of course change or cancel your order afterwards!

*) Gross weight means: Products including shipping carton, filling material, packaging material, etc.

Choose products in the online shop and put them in the shopping cart. Then select the option "Put your order in a gift box" in the shopping cart. For a surcharge of EUR 5, your individual selection will be packed in a gift box and provided with a personal message that you can also enter directly in the shopping cart:

If you have registered as a user on our website, you can change your password at any time in your customer area.

Please click on "My account":

There you will find the button "Change password".

As a registered user, you can add or change your address at any time. You can find all your saved addresses in "My Addresses" as soon as you have logged in:

Please note:
If you have already sent an order with an incorrect address, the address for your order will not be automatically updated if there is a  change in your customer account after sending the order. In this case, please contact us as soon as possible - by phone at +43 2875 7256 or by e-mail at webshop@sonnentor.at.

The "Change" button is grayed out for you? Then you have registered as a corporate customer. To change the stored address of a company user, please contact webshop@sonnentor.at or call us: +43 2875 7256.

As a food company, we are not authorized to provide information on such topics. We also do not have the necessary medical competence to be able to provide adequate information. If you are unsure, please contact your doctor, pharmacist or aromatherapist.

If you wish to redeem a voucher with your order, please make sure you complete the order correctly.
If you change the payment method return to our website correctly (using the buttons provided).
If the window is simply closed or you just left the page, the voucher may remain blocked for 2 days. After 2 days, the voucher will be available in full again.

Essential oils must be labelled either as cosmetics, as aroma oils or as fragrance oils for rooms (claims according to chemical guidelines). A combination of the various ordinances is not possible.

Our essential oils are primarily used as room fragrances and are labelled as such.

However, due to the high quality of the oils, they are also suitable for other purposes.

Our herbs and spices come from nature. The formation of flavours is highly dependent on climatic conditions.

Depending on the weather in the year of the harvest, the smell and taste of essential oils can be different and slight variations are normal. This is in the hands of Mother Nature.

Sustainability is important to us in all areas. This also means that we keep transport to a minimum. Which is why returns are an exception for us and not a selling point.

Another reason why we want to avoid returns as much as possible:
A large part of our range consists of food products that we don’t want waste or sell on to other customers. This is the only way we can guarantee the best quality – this also guarantees best product quality for you!

If you still want to return a product, you can do so within 14 days. You can find more information about your right of withdrawal here.

Curcumin is an intense orange-yellow, natural dye that is found in the rhizome of the turmeric plant (Curcuma longa, also called goldenseal). But curcumin is also a flavor carrier for this spice.

The curcumin content of turmeric can vary due to different origins and climatic conditions. The curcumin content of turmeric is between 3 and 4%, but can be up to 6%.

Acidity provides the specific taste of the coffee, without acid it would taste stale and bitter. Caffeic acid stimulates the stomach acid, which can irritate the stomach if consumed in large quantities.

Some acids, especially the coffee-typical chlorogenic acids (total content 4-5%), but also citric and malic acid, can be found even in unroasted beans. These acids are, however, not really noticeable in terms of taste.

SONNENTOR Coffee is made from Arabica beans that are very gently and slowly roasted. In total, about half of the green coffee's acids, especially the chlorogenic acids, are broken down and lost through roasting. Due to the degradation of carbohydrates, however, some flavor-intensive acids are added during the roasting process, especially acetic acid, but also additional citric acid and malic acid. The acidity in coffee varies between pH 4.5 to 5.0.

The Arabica variety has a much longer maturation time than other varieties and therefore has time to develop its components more slowly. Not only do these components contain less caffeine, but they also contain milder acids. Therefore, SONNENTOR coffees taste pleasanter and are gentler on the stomach.

Good things take time. This ageless wisdom is also the foundation of our quality guidelines.

Nature’s flavours don’t need any artificial help. Neither dyes and artificial flavour additives nor preservatives cloud the SONNENTOR flavours. Healthy soils, the sensitive handling of nature and the experience gained over the years make the SONNENTOR products natural and unmodified foods.

SONNENTOR Herbs & spices are carefully harvested by our organic farmers on certain days of the year. They are gently dried below 40 degrees Celsius and carefully hand-packed. Mostly intact leaves are a feature of this time-consuming work. Feel and taste this extra effort in the teas and food. Whole leaves guarantee freshness and full aroma due to the preservation of naturally embedded essential oils. Break the herbs with your fingers just before use.

If it says “organic”, it is “organic!

For us, “organic” is a pleasurable necessity.  

The general goal of organics is to guarantee a high degree of pollution-free food that is grown without the use of any pesticides and easily soluble commercial fertilizer (artificial fertilizer). Organic agriculture is a holistic approach that considers the following principles: minimizing the use of external energy, using natural self-regulation mechanisms, ecological balance, animal welfare, and the sustainable use of resources.

SONNENTOR is constantly monitored and was one of the first businesses in Austria to comply with the EU Organic Agriculture Regulation.

Requirements are precisely defined in the EU Organic Regulation (EC) No 2108/848. The specifications ensure that organic products can be correctly labeled and sold as organic (= organic certified) = eco). All regulations are checked at least once a year by state-approved organic inspection bodies. The inspection bodies issue, in compliance with all directives, a one-year organic certificate per holding.

SONNENTOR is inspected by the control body "Austria Bio Guarantee" which has its headquarters in Enzersfeld.

An EU-wide uniform organic logo has been marking products from 1 July 2010. The EU organic logo, which is a collective brand, is binding on all packaged organic foods. Since 2022, non-food items - such as essential organic oils - may also be labeled with the logo. 

All foods bearing the EU organic logo have been produced in accordance with the EU Organic Farming Regulation, thereby promoting consumer confidence in the origin and quality of their food and drinks.

When labeling approved organic products, the code of the organic control body must be included. The code number of our control office of Austria Bio Guarantee (ABG) is "AT-BIO-301" and consists of the following:

AT: State (Austria) where the controls take place

BIO: refers to the production - organic product

301: Reference number of the inspection body issued by the authority (the 3 stands for the federal state and the 01 corresponds with the serial number)

The best before date on each label provides information about the shelf life. We grant a minimum shelf life of three years for dried herbs and spices (with a residual moisture of max. 10%). If stored correctly (dry, protected from moisture, light and heat), herbs and spices can be kept for a very long time.

At SONNENTOR we use Ceylon cinnamon from Sri Lanka, Madagascar and Tanzania. Our products are natural products and the different batches are subject to natural fluctuations and environmental influences, which means we sometimes use goods from different origins.

A regulation states that the designation “Ceylon” is a protected geographical indication and a protected designation of origin. If cinnamon is advertised as “Ceylon”, it must legally come from Sri Lanka.
Due to a new legal regulation (EU Implementing Regulation 2022/144 of February 2, 2022), we can no longer differentiate between cinnamon Ceylon and cinnamon cassia when advertising our ingredients.
Unfortunately, we were forced to delete the addition “Ceylon” at the expense of consumer clarity.

Basically, it should be noted that cinnamon cassia continues to be advertised under this name and cinnamon Ceylon is advertised as “cinnamon”. 
 

Decaffeination happens before roasting, when the coffee beans are still green. Three steps are needed to remove caffeine from the coffee bean without loss of aroma:

1) Steaming

First, the raw coffee is steamed or pre-treated with water to make the surface of the bean and the cell structure permeable for the crystalline caffeine, which is attached to the cell walls of the bean.

2) Decaffeination with a solvent

The beans are then flushed with a solvent. We use liquid carbon dioxide as a solvent for our coffee. It absorbs the caffeine from the bean. When the solvent is saturated with caffeine, it is separated from the coffee and, in a further step, freed from the absorbed caffeine. This cycle is repeated until most caffeine is removed from the coffee bean.

Carbon dioxide is harmless to health and has been subjected to intensive scientific tests. Application, degree of purity, and any residues are strictly regulated by European guidelines.

3) Drying

Finally, the wet, decaffeinated coffee is dried until it reaches the standard moisture content of green coffee and then roasted as usual. The maximum limits for the residual caffeine content are regulated by European guidelines and national regulations. In Germany, the upper limit is 0.1%. Decaffeinated coffee, therefore, has no more than 1 gram of caffeine per 1 kilogram of dried coffee. For comparison: non-decaffeinated coffee has a caffeine content of around 1.5%.

For external use, it is important to know that essential oils are highly concentrated plant substances. This means that the oils are particularly strong. These substances also contain allergens such as citronellol, eugenol, limonene or linalool.

Therefore, when using the oils, you have to be guided by the sensitivity of your skin and generally be careful with them.

When using it on the skin, it is advisable to mix essential oils with a carrier oil (e.g. jojoba oil).

We have had our own line of essential oils for use in the kitchen since 2020: our essential spice oils.

You will find precise application instructions and tips on each bottle. Each bottle also come with a pipette, so that an exact dosage is possible. Every batch of oils in this line is sensory checked in our quality department.

You can find valuable tips on cooking with essential oils on our website.

In general, when flavoring food and drinks, you should always pay close attention to the correct application.

Essential oils are only suitable for cooking if the plants where the oil has been derived from is suitable for use in the kitchen. Due to the high concentration of the substances, essential oils must never be used pure and must be diluted.

Essential oils do not contain fat and are not water-soluble, which is why they must always be emulsified with a carrier before being used in watery substances. Suitable carriers are fats and oils such as sunflower or olive oil, but also cream, egg yolks, butter, sour cream (full fat), mustard, vinegar, honey, sugar, salt, mayonnaise and alcohol.
Further suitable carriers are syrups (maple syrup, agave syrup, date syrup), malt and molasses, soy sauce, or lemon juice.

Application tips:

• Drip the required essential oil into food that contains an emulsifier.
• Oils are volatile substances, therefore only add them to hot dishes shortly before serving.
• Use a slightly higher dosage when baking so that the taste is retained until the end of the baking process.

In our online shop you can put together your individual tea or spice packs. Simply try our configurator.

Have you received a voucher and don't know how much it is worth? Have you already paid with a voucher and want to know how much remaining value is left? You can easily find out the value of your voucher.

The packaging of our SONNENTOR products consists of more than 70% renewable raw materials, almost all of the rest is recyclable. You can learn more in our packaging guide.

If you have any questions about our packaging, please contact our quality management via email: qualitaet@sonnentor.at.

Our "sunny treasures" are available in the online shop, in our SONNENTOR stores and in selected organic shops and health food stores.

Online shop
Free delivery in Austria and Germany for orders over a certain amount. Get some information in our delivery costs overview.

SONNENTOR shops
Immerse all your senses in our organic world, get personal advice and discover the full range of products.

Organic shops, health food stores and pharmacies
Our organic range is carried in many organic shops, health food stores and pharmacies.

Restaurants and hotels
Our organic products are on offer in many restaurants and hotels. Discover more here! B2B

Company and school canteens, nursing homes or other business customers, please find our contact details here.

Click & Collect is not always available - there can be various reasons for this.

Even if Click & Collect is not available as an option, you do not have to cancel your order, you can have it sent to you CO2 neutral.

After you have sent your order by clicking on the "Buy now" button, the following happens:

• You will receive an order confirmation by e-mail to the e-mail address you provided.
• Your Click & Collect order will be sent to the SONNENTOR store you have selected.
• The SONNENTOR staff in the selected shop will prepare your order.
• You can pick up your order in the selected period and your chosen shop.
  At pick-up you can choose a product sample on site. We have a variety of options for you - let us surprise you.

Our friendly SONNENTOR shop staff will be happy to answer any questions you may have about our products.

You can find all information about your Click & Collect order:

• in the order confirmation that you received by email
• in your SONNENTOR online shop account in the menu item "My orders" (only if you are a registered user)

Please pick up your Click & Collect order at the time and date you have selected. If it does not work out, please call the selected store. You can find the contact details in the order confirmation. Please note, storage space in our shop is limited and we cannot guarantee that the products you have ordered will be in stock if you delay your pick up without notifying us. Thank you for your understanding.

Your bonus card is only valid for purchases in one of our SONNENTOR shops. We ask for your understanding that the card cannot be used for purchases in the web shop.

After completing your web shop order with your correct email address, you will receive an order confirmation by email within a few minutes. If you have not received an order confirmation from us, there are several possible causes for this.

Did you specify an incorrect or invalid email address?

Has your email been mistakenly identified as SPAM?
We regularly encounter problems with SPAM protection of web.de, freenet.de, hotmail.com, aol.de and aol.com. Please check your SPAM folder for our order confirmation.

The order was not successfully completed or transferred.
Please place your order again. Write an email to webshop@sonnentor.at to inform us that the order has been placed a second time to avoid a double delivery.

If you need any further help, please contact us at webshop@sonnentor.at.

If you have any questions about your order, please contact us at webshop@sonnentor.at.

If you have any questions about our online shop, please contact us at webmaster@sonnentor.at.

A cookie is a tiny text file that enables a website to recognize the user via their browser after a first visit. Cookies are stored in a text file on the user's computer when the browser is closed and are called up again the next time the website (web server) is accessed. Cookies are passive (i.e. they cannot "do" anything on their own) and can never contain viruses, Trojans or other harmful programs.

On the road? You don’t need to go without our sunny delights.

Our  web shop delivers to all EU countries.

Click here for our delivery and payment conditions.

Find distributors within the EU here.

Our  web shop also delivers to Switzerland. Click here for our delivery and payment conditions.

Find distributors within Switzerland here.

For online shop deliveries outside the EU, please have a look at our delivery and payment conditions or contact our team at webshop@sonnentor.at.

Basically, we deliver to customers worldwide via our online shop. If your country is not listed in the delivery and payment conditions, please note that there are always shipping costs in these countries (in this case there is no free shipping limit). Our order processing determines how high the costs for the delivery of your order to the desired country are according to the ordered products. You can read more detailed information about the process of your order here.

Please find an overview of the worldwide distribution partners here.

Here you can find information about the different payment options.

All SONNENTOR online shop customer data is encrypted and transmitted from the browser to the server using 256-bit SSL encryption.

We work together with an established payment service provider for credit card payments and PayPal. Only this payment service provider receives the payment data and checks it.

SONNENTOR integrates the billing via a window. This ensures that all of our partner's security measures are utilized and that your data has maximum protection.

You can find more information here: Secure shopping in the SONNENTOR online shop.

Alle relevanten Informationen zu dem Thema findest du unter delivery and payment.

The amount of the shipping costs can vary depending on the country - just like our shipping exemption limits.

You can find more details about shipping costs in our delivery and payment terms.

Customers have the right to revoke their contract within fourteen days without giving any reason. Please contact webshop@sonnentor.at. Further details can be found in the terms and conditions.

The customer must report complaints about transport damage as follows:

• Externally visible damage must be reported to the transport company and SONNENTOR in written form immediately upon receipt of the goods.
• Damage that is not externally visible must be reported to the transport company and SONNENTOR in written form immediately after receipt of the goods, but no later than three days after receiving the goods.

You can find all the details in our shipping costs overview.

"Trusted Shops certification is a European seal of approval awarded to online shops that meet certain quality criteria. With the combination of a Trusted Shop money-back guarantee and customer evaluation system, consumers can shop securely on the Internet." http://www.trustedshops.at/

More details on Trusted Shops.

You can find more information here: Secure shopping in the SONNENTOR online shop

Our vouchers are always the right gift whether the recipient of the present would like to shop online, come to our SONNENTOR shops, visit SONNENTOR or our organic restaurant Leibspeis'!

Find out more about the redemption options here.

You can choose between different motifs for the voucher in our web shop as well as in the SONNENTOR shops. The Print @ Home option, which you can print out yourself, is also an ideal last-minute gift.